Responsible Gaming

Mu88 Gaming Group is committed to providing a safe, fair and responsible gambling environment. We believe that gaming should be entertaining, and we take seriously our responsibility to support players who may be experiencing difficulties. This page explains the tools available to help you manage your play, and provides information about where to seek help if gambling is causing problems.

All Mu88 responsible gaming tools are accessible by contacting live chat support (available 24/7) or by emailing support@mu-88.casino. Requests are processed within 24 hours. Self-exclusion requests, including permanent account closure, are implemented within 24 hours and cannot be reversed during the exclusion period.

Mu88 offers the following self-imposed account controls:

• Deposit limits: Set daily, weekly or monthly deposit caps. Once set, limits can only be reduced immediately, increases require a 7-day cooling-off period.
• Session time limits: Set a maximum session length after which you are automatically logged out.
• Reality checks: Enable pop-up reminders at intervals you choose (e.g. every 30 minutes) showing your session duration and net result.
• Temporary suspension: Suspend your account for 24 hours, 7 days or 30 days. During suspension, you cannot log in, deposit or place bets.
• Self-exclusion: Permanently close your account. All self-exclusion requests are irreversible during the specified exclusion period (minimum 6 months, maximum permanent).

To activate any of these controls, contact Mu88 live chat support or email support@mu-88.casino with your account username and the specific control you wish to activate.

If gambling is causing problems for you or someone you care about, please reach out for help. In Vietnam, the Ministry of Labour, Invalids and Social Affairs (MoLISA) operates a free problem gambling helpline:

• MoLISA Helpline: 1800-1567 (free, available 24 hours a day, 7 days a week)

International resources also available:

• Gamblers Anonymous: ga.org
• GamCare: gamcare.org.uk
• BeGambleAware: begambleaware.org

Mu88 supports the responsible gaming frameworks outlined in our Curaçao gaming licence. If you believe you have a gambling problem, we encourage you to use our self-exclusion tools and seek professional support. No bonus or promotional incentive is worth your wellbeing.

Mu88 is strictly for adults aged 18 and over. Age verification is conducted as part of our KYC process before any withdrawal is processed. We recommend that all account holders keep their login credentials private and ensure that children and minors in their household do not have access to devices where Mu88 is installed or bookmarked.

If you suspect that a minor has accessed a Mu88 account, contact support@mu-88.casino immediately. Parental control software is available for Vietnamese Android and iOS devices, tools such as Google Family Link (Android) and Screen Time (iOS) can restrict access to gambling-related content.